BofA Fraud Dept Needs Higher Standards
Tuesday, October 10th, 2006
Bank of America blocked my ATM card on the fourth of October, without calling or emailing me. Apparently their fraud department detected “something suspicious.” Bank of America has blocked my card before, but that was when I was hopping around Asia- I can see how it can look suspicious if there are purchases in three different countries in one day. I wasn’t able to withdraw cash over the weekend which sucked, but I managed by using my business ATM card and borrowing some cash from that account. It took 48 minutes on the phone with a BofA rep and a game of 20 questions to sort it out and unblock my card.
Things got really interesting when I called BofA today. The first rep I spoke with said I had to be transferred to the fraud department, I told him I had a question about something else before I was transferred, but he rudely cut me off before I could finish my question.
“Could you please transfer me to a supervisor or someone else whom may be able to assist me with my question?” I asked.
He transferred me to BofA’s main menu. Thanks a lot buddy. I had to navigate through all the voice prompts and punch in all my info all over again.
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